Return Policy

Thank you for shopping at Selvesta. We value your satisfaction and aim to ensure you have a positive shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you.

Eligible Refunds

We accept return requests for the following situations:

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 30 days of receiving the item.

Order Errors: In the event of an error in your order, such as receiving the wrong product or an incorrect size or color, please report it within [number of days] days of receiving the item.

Non-eligible Refunds

We do not offer refunds for the following:

Change of Mind: We do not provide refunds for products where you have simply changed your mind.

Custom or Personalized Orders: Products that are custom-made or personalized to your specifications are eligible for a refund only if they are damaged or defective.

Refund Process

To request a refund, follow these steps:

Return the Item: If your refund request is approved, you will receive instructions on how to return the item to us. You are responsible for the shipping costs of the return.

Refund Processed: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 business days.

If you have any questions about our return policy, please contact us.

Changes to This Return Policy

We reserve the right to update or modify our return policy at any time. Any changes will be posted on this page with an updated effective date.